Banknotes: Customer service rankings of BofA, Wachovia (The Charlotte Observer)

Story date: 2008-05-29 09:13:30
Added on: 2008-05-29 23:20:00

In another set of customer service rankings out this week, Bank of America Corp. knocked crosstown rival Wachovia Corp. out of the top spot. The annual survey, released Thursday by J.D. Power and Associates, polled more than 3,000 consumers who had recently obtained a home equity loan or line of credit. On a 1,000-point scale, Bank of America scored the highest with 811. Wachovia, which had ...


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