The ups and downs of customer satisfaction
Story date: 2008-02-18 09:05:00
Added on: 2008-02-18 23:02:30
Pittsburgh Post-Gazette - Overall satisfaction dipped in the fourth quarter by .4 percent to 74.9 on a 100-point scale, the lowest ... banking industry seems to be keeping customers pretty happy despite the turmoil of the subprime mortgage crisis and shifting interest rates.
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